REMOTE ASSISTANCE IN WINDOWS 7

HOW TO Use Remote Assistance

Remote Assistance allows you to invite someone to remotely look at your computer and control it for purposes of assisting you. The other person must be using Windows 7, Windows Vista, Windows XP, or

Windows Server 2003 or 2008; and it will be helpful if both of you have an email account. To use Remote Assistance, you must set it up, and then you can be either the requester or the helper.

 If you are using Windows 7 and want to use Remote Assistance with someone using Windows XP or Windows Server 2003, you must be on the receiving end of the assistance and you cannot use Windows 7’s Pause feature. Also, the person using Windows XP/Server 2003 cannot use Start Talk for voice capability.

SET UP REMOTE ASSISTANCE

Although Remote Assistance is installed with Windows 7, you must turn it on and set your firewall so that Windows 7 will allow it through. Both of these tasks are done in Control Panel.

1.       Click Start and click Control Panel.

2.       In Category view, click System And Security.

3.       In any view click System, and click Remote Settings in the left pane. The System Properties dialog box will appear with the Remote tab displayed

4.       Select Allow Remote Assistance Connections To This Computer, if it isn’t already, and click  Advanced.

5.       Determine if you want a person to control your computer, and select the check box under  Remote Control accordingly. Set the time an invitation for Remote Assistance is to remain open.

6.       Click OK twice to close the two open dialog boxes. In Control Panel, click Control Panel in the address bar, click System And Security, and click Windows Firewall.

7.       Click Allow A Program Or Feature Through Windows Firewall. The Allow Programs To Communicate Through Windows Firewall window will open and show the programs and features that are allowed through the firewall.

8.       Click Change Settings  toward the top of the window, then scroll through the list until you see  Remote Assistance, and click it, if it isn’t already selected

9.       Click OK to close the dialog box, close the Windows Firewall window, and then close Control Panel.